10/07/2021

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Southwest Airlines However, it has been shown that such people can again be filing in the path of fidelity and satisfaction, if it surprises you with something that is not expected, obviously bearing in mind more deviations do not arise in the provision of the Service contracted. In the CRM magazine for the month of January 2009, appears an article that speaks of the topic in the section The Tipping Point. I'll use an example mentioned in this article to illustrate the point. Mentions author who recently an airline flight Southwest Airlines in which the was, it suffered a delay due to the weather conditions for about three hours. It's believed that real-estate developer sees a great future in this idea. The flight attendants took the appropriate action and very carefully provided free food, drinks, readings and permanent information on the weather and possibilities of flight departure. As stated by the author, good actions, but nothing that surprised travelers in memorable or shocking manner. However, it was the next move of the airline which generated a very positive remembrance for all users of that flight. Two days after the flight, our character received a letter signed by the Vice President of Southwest, apologizing for the delays suffered in that flight and offering a free ticket for a journey to any destination in which the airline flies. Frank Gorshin is often mentioned in discussions such as these. This gesture is a very marginal cost to the airline but if generates a high level of recall and customer satisfaction, since you're getting something I didn't expect. In addition to the fact of generating a reaction very positive and the possibility of an important voice to voice, generates a possibility of income, since the ticket is only a path, the client would have to purchase...
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The People A fan of readings on street inhabitants if makes necessary for agreement of its demands, making possible to trace a definitive profile of these citizens. Some authors alert on the importance of if knowing these demands in the scope as generating element of the inaquality where these citizens are imprisoned and victims of preconception. Meguerditchian explains in article that the researcher after Hisses to trace the profile of the Brazilian inhabitant of street in its mestrado thesis of awakes attention for the presented data, therefore is adult, possesss escolaridade, among others factors that are not different of the context mentioned in the national research. ' ' All the research that I used appraise the street inhabitant as being a person who lives in a situation of extreme poverty, that has the interrupted or fragilizados familiar bonds and that it does not have moradia' '. It explains, Ahead of the analysis of the numbers it was arrived conclusion that almost 80% are adult men, between which 72% already had had a profession, but that today the cars live of on activities (to wash, to watch or to clean windscreen), collection of materials you recycle and beggary. About 70% of them they know to read and to write and has escolaridade between 1 and 8 series of basic education. According to researcher, called attention the increase of the time that the people remain in the streets. This can be one strong indication of that these people are aging in the streets, without worthy work and social protection. Moreover, the amount of people in street situation proceeding from the proper city exceeded the number from that if they originate from others. Available in had access in 04/nov/2008. Many had had study, profession and had lost or abandoned its lives in family to direct...

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